Mercedes-Benz Financial captured the highest satisfaction ranking in two of the three major categories of the just-released J.D. Power and Associates 2009 Dealer Financing Satisfaction StudySM.
Mercedes-Benz Financial returns to the top spot in the Floor Planning category after ranking fourth in 2008. Mercedes-Benz Financial ranked highest in two of the three Floor Planning factors: Finance Provider Offering and Process/Service.
Mercedes-Benz Financial also finished the highest ranked in Prime Retail Credit, making up three positions after placing fourth in 2008. MBF ranked highest in the two most important factors of this cate-gory: Provider Offering and Credit Personnel. Mercedes-Benz Financial had the second-highest ranking in the Retail Leasing category.
Franz Reiner, Vice President and head of Mercedes-Benz Financial, praised the entire team for a clear focus and the highest levels of support. He cited the 2008 relocations from California and New Jersey to Fort Worth, and the tough economic situation as factors that did not distract MBF from delivering consistent levels of top performance.
“We said in 2008 that Mercedes-Benz Financial would be back on top in 2009 and the entire team contributed to this fantastic success,” Reiner said. “While the scores and the awards are great, knowing that our dealers value our partnership, appreciate the way we do business and understand that MBF is a critical success factor for their success is a great reward that we can all share.”
About Mercedes-Benz Financial
Mercedes-Benz Financial, now in its 27th year of operation, provides financing for Mercedes-Benz dealers’ inventories and their retail customers. Currently, over 450,000 drivers in the United States enjoy the benefits of leasing or financing their Mercedes-Benz vehicles through Mercedes-Benz Financial, a division of DCFS USA LLC. DCFS USA LLC and certain affiliates operate in the United States, Canada, Mexico, and parts of South America. DCFS USA LLC and its affiliates are part of the Daimler Financial Services Group, headquartered in Berlin, Germany, that operates in nearly 40 countries. Daimler Financial Services Group is one of the leading financial services enterprises worldwide.
Source: Daimler AG